Orders for products that are not in stock and need to be delivered in time for Christmas have to be placed before December 1st. Orders for products in stock need to be placed before December 18th.

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  • Luxurious products made from 100% cashmere
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Terms & Conditions

We ship our items from our warehouse in Slovakia and the delivery time within Europe is a few days. If placing an order from outside of Europe, please contact us so that we can give you an estimate for the delivery time.

1. GENERAL

1.1 The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.

1.2 We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.


2. DEFINITIONS

2.1 In order to simplify the Terms and Conditions we have provided definitions of certain words or phrases. Where the words or phrases have been used this is the definition we are referring to:-

"Contract" an agreement to sell the item(s) which you have placed on order through our website and which incorporate these Terms and Conditions.

"Orders" this means an order placed by you for one or more of our products.

"You" "Your" the person that is placing the order or simply using the website.

"We" "Us" "Our" this means this means Peter Gresa - ENIGMA, Podjavorinskej 34 street, 949 01, Slovakia, Europe, Identification number: 31126961, VAT number: SK1020400282

"Website" cashmerespecialist.com


3. ORDERS

3.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

3.2 The confirmation stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. 

3.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.


4. DELIVERY

4.1 Delivery of the goods will depend on the option that was selected at the ordering stage. We use courier services for orders from European customers, delivery time is usually 3-5 working days. Delivery time for orders shipped outside Europe is 5-12 working days.

4.2 We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.

4.3 Risk of loss and damage of products passes to you on the date when the products are delivered.


5. PAYMENT

5.1 Payment must be made when the order is placed through the website. Payment is taken from the instructed card when the order is made. We accept most major credit and debit cards. Another payment options are PayPal and bank account transfer (please notice that we have bank account in Slovakia only). If you choose credit card payment and do not pay immediately, you can ask us for payment link through e-mail.

5.2 Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

5.3 The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.

5.4 Title to any products you order on this website shall pass to you on delivery of the product provided that we have processed and received payment in full for the product.

5.5 The price we display for goods will remain the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT.


6. RETURNS AND CANCELLATIONS

6.1 The Distance Selling Regulations state that you as a consumer have the right to cancel your full order within fourteen (14) days of receiving the goods. If you wish to cancel your order you must notify us in writing and return the goods to us within fourteen (14) days of receipt. 

6.2 Product exchanges or refunds are made immediately and without any complications. If consumer wants to make exchange or ask for refund, goods must be not used and not damaged. 


7. OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY

7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensor. You are permitted to use this material only as expressly authorised by us or our licensor.


8. LAW AND JURISDICTION

8.1 These Terms and Conditions are to be governed and construed in accordance with Slovak Law irrespective of where you reside. 


9. DATA PROTECTION

9.1 If you would like us to delete your personal data from our database, please send a request to info@cashmerespecialist.com.


 

Contact Details:

Peter Gresa - ENIGMA

Podjavorinskej 34

949 01 Nitra

Slovakia

Telephone: +421918471148

E-mail: info@cashmerespecialist.com